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Mental Health Services Professional Practices & Confidentiality


Prior to scheduling your first appointment, you will be asked to complete several forms located in the student portal.

  • Notice of Privacy and Professional Practices. All students receiving any kind of Mental Health Services services are required to acknowledge this form. This document is intended to inform you of our general practices and policies, including confidentiality, telehealth practices, record-keeping and release of information, benefits and risks, and communication. At this time, Mental Health Services is only able to serve students living within the state of Texas.
  • Client Information Form. All students receiving any kind of Mental Health Services services are required to complete this form. It provides Mental Health Services counselors with some helpful background information about you prior to your appointment.


No information about counseling is released outside of Mental Health Services to anyone without a student's written authorization. Mental Health Services makes no record of visits on academic transcripts or placement files. However, there are limits to confidentiality and they include the following:

  • When there is the risk of imminent harm, therapists have a legal and ethical duty to do whatever is necessary to protect life.
  • When a court of law orders a therapist to release information, the therapist is bound by law to comply with such an order.
  • When any individual has reason to believe that a child or mentally disabled person or an elderly person is in danger of or is being physically, emotionally, or sexually abused, that individual is obligated by law to report such abuse to the proper authorities.
  • Because confidentiality does not extend to criminal proceedings in Texas, when an individual is involved in a criminal prosecution, their file may be open for court inspection.
  • When therapists become aware of incidences of sexual misconduct on the part of other therapists, they are required to report that to the state board.

Additionally, a student's counselor/therapist may consult with a supervisor and/or with other professional staff members of the Mental Health Services for the purpose of providing the best possible service. Mental Health Services uses an electronic record keeping system and stores its records using state-of-the art security.


Americans with Disabilities Act (ADA) accommodations are made in accordance with the law. If there are ADA accommodations that would make Mental Health Services services more accessible to you, please contact our office so we can discuss those with you.

Social Media

We at Mental Health Services do not accept friend or contact requests from current or former clients on any social networking site (Facebook, Twitter, LinkedIn, etc.). We believe that adding clients as friends or contacts on these sites can compromise client confidentiality and our respective privacy.


Notice to Clients

The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology.

Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.

Please call 1-800-821-3205 for more information or visit the BHEC website.

 Texas Behavioral Health Executive Council
George H.W. Bush State Office Building
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
Tel. (512) 305-7700
1-800-821-3205 24-hour, toll-free complaint system

The Texas Board of Nursing website addresses their process for filing complaints.