Frequently Asked Questions
University Health Services supports student physical and mental health to promote a successful academic experience at Texas A&M University. Information regarding frequently asked questions may be accessed below. Please call 979.458.4584 for additional support.
The preferred method is to have charges transferred to the student account and paid via the Howdy Portal. If a student has questions on using a Health Savings Account (HSA), please contact Patient Services at (979) 458-8310.
Patient Services is available to assist students and parents with questions about charge inquiries. As a reminder, a student’s medical information, including billing, is confidential and a release may be necessary for University Health Services to discuss specific information.
Students can receive a copy of their health records by completing the Health Records Release form. Please note that a processing fee may apply.
The university views class attendance as an individual student responsibility. Students who are requesting an excused absence are expected to uphold the Aggie Honor Code and Student Conduct Code (See Rule 24). University Health Services medical clinicians follow Texas A&M University Student Rule 7, “Attendance,” regarding medically indicated absences from class. Students may receive a confirmation of their visit after an appointment with one of the University Health Services clinicians. Granting an excused absence falls within the purview of, and at the sole discretion of, the faculty.
The University Health Services mental health providers do not provide documentation to students that will support obtaining an Emotional Support Animal. While an animal may be able to provide comfort to students, it is not within our training or practice to provide documentation supporting the presence of a disability that substantially limits an area of major functioning to an extent that requires the presence of an animal.
The University Health Services medical providers are committed to a comprehensive, ongoing approach to your mental and emotional well-being. Our therapeutic services include medication recommendations, education, and therapeutic lifestyle interventions—encompassing healthy nutrition, physical activity, sleep optimization, stress management, and healthy social connections.
When an emotional support animal is clinically indicated and recommended by your provider as part of this ongoing care, we can provide the necessary ESA letters for residences.